About kō

kō is the culmination of years of travel looking for interesting pieces and a dream to bring an iconic store to remote Gisborne.  It began in September 2016 and sources products from ethical suppliers from NZ and around the world with a particular focus on Scandinavian and Japanese style.  Many of the products are utilitarian in nature with an emphasis on quality and style.

Our hope is that every time you leave, you will have smelt a new scent and seen something new.

anna@kostore.co.nz
kō on facebook
kō on instagram

 

Delivery

We ship daily. Most deliveries will take place between 2-4 days. For overseas orders, we will be in touch with you to confirm delivery time and cost.

For New Zealand orders we endeavor to have your products shipped out on the day of purchase. 

In regard to delivery times, unforeseen circumstances may delay shipments. Remember to take into account statutory holidays and weekends. Christmas is a busy time and we may experience delays through December. As before, we will be in contact if any delays occur. 

All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater. So for example something that weighs only 2-3 kgs, may be larger in size and that's how the courier's view it.

Standard delivery is $8.50.

In regard to international shipments, kō is not responsible for any local taxes or duties.

Layby

We offer layby on products over $150 with a minimum deposit of 50% and the balance paid within 6 weeks. Email us and we'll arrange the rest. Laybys are not refundable.

Payment
Visa, Mastercard and bank transfers accepted.
Online ANZ (NZ only).
kō products are in New Zealand Dollars. 

Returns
We carefully check, wrap and package your order. Please contact us immediately if items arrive damaged, not the product you’ve ordered, or are faulty. Please know that we will endeavor to put right any issues immediately.
If you decide the product you’ve purchased is not for you, then it will be at the discretion of kō to issue a store credit.

Gift Wrapping

We are happy to gift wrap your item free of charge. Please just let us know in the instructions section.

Gift Vouchers

Gift vouchers are available and can be sent to you for purchases over $25

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